Provider
The legal entity receiving or holding money and its regulatory status must be identified.
Pre-launch notice
Deposit protection is not currently available
Motaro will not accept or describe a protected deposit until the payment or escrow provider, safeguarding model, eligibility, release conditions, refund rules, complaints process and complete contractual terms are published.
Eligibility
The exact transactions and events that qualify for protection or refund must be stated.
Release and refund
The authorisation, release, cancellation, dispute and refund process must be explained before payment.
Complaints
The responsible complaints administrator and any escalation route must be named.