What to include
Describe what happened, the relevant account or listing, dates and the outcome you are seeking. Do not publish sensitive documents on a public page.
Support
Complaints
Motaro's formal complaints contact, acknowledgement time, investigation timetable and escalation route must be published before transaction services open.
Service complaints
The final process will distinguish marketplace complaints from complaints administered by finance, insurance, warranty or payment providers.
Escalation
Any applicable alternative dispute resolution or regulator route will be identified in the final process.